Wholesale & Trade Account Terms & Conditions
Account Categorization
Upon approval, the account will be designated as "wholesale" or "trade". Accounts with a physical store and who regularly order stock will be defined as "wholesale". Non-stocking accounts, including but not limited to interior designers and special event planners, will be deemed "trade". This determination will be made at the sole discretion of Deborah Rhodes.
Account Territory
Deborah Rhodes is committed to its current accounts and our continued successful partnership. While we do not guarantee any territorial exclusivity, we reserve the right to limit exposure of the Deborah Rhodes collection in any given locale.
Orders, Pricing, & Account Status
Minimum opening order is $700 for Wholesale and Trade accounts. Pricing for "trade" accounts is wholesale plus 50%. The minimum reorder is $100.00 per shipment. The minimum invoice for accounts with terms is $300. Minimum order quantity for all items is 4 pieces per color and style as we sell in sets of 4.
To remain active, all accounts must spend a minimum of $1,500 per calendar year. If an account has been deactivated due to 24 months of inactivity and wishes to place a new order, they must meet the minimum opening order requirement for new accounts.
Once Deborah Rhodes receives your order, changes or cancellations may not be accepted after five (5) business of receipt of order. Any modifications will be at the discretion of Deborah Rhodes. We require a valid credit card be kept on file, to be used for all orders. New accounts, at the discretion of Deborah Rhodes, may be required to provide a non-refundable deposit upon order confirmation.
All custom orders are payable in full upon confirmation and may require a higher MOQ. Custom orders cannot be canceled, returned or exchanged.
We will provide suggested retail pricing if requested, however we do not require strict adherence to MSRPs. However, all items must at minimum be keystoned. Any discounting, other than authorized promotions, will result in termination of the account. Retail and Trade accounts are prohibited from reselling Deborah Rhodes through third party online marketplaces unless authorized in writing.
We do not always ship complete and ship items as they arrive if they are on backorder. If we are asked to hold merchandise for more than 30 days in order to ship an order complete, we then require a 50% non-refundable deposit to be credited towards the order that's been placed.
Shipping
All orders are shipped FOB Bridgeport, Connecticut. Orders are shipped via UPS Ground unless otherwise requested. Expedited/Express shipping options may be available if requested. Shipping and handling charges will be calculated at the time of shipment and billed on invoices as S&H (shipping & handling).
Upon receipt, please inspect the shipment for any incorrect style, color, or quantity as well as possible defects. Any claim must be made within seven (7) days of receipt of merchandise.
Resolution of any claim
After seven (7) days will be at the sole discretion of Deborah Rhodes.
Returns
No returns without prior authorization. Aside from defects/damages, all returns will be at the sole discretion of Deborah Rhodes. Shipping costs for authorized returns are your responsibility. We recommend insuring all returns. Deborah Rhodes will not be responsible for items lost or damaged in transit.